<?
/*
	eTicket, Open Source Support Ticket System
	http://eticket.sourceforge.net/

	Released under the GNU General Public License
*/

$installed=TRUE;

//database settings
$db_type = 'mysql'; //Database Type (eg: mysql)
$db_host = 'supremecenter51.com'; //Database Host (eg: localhost)
$db_name = 'anino_ticket'; //Database Name (eg: eticket)
$db_user = 'anino_ticket'; //Database User (eg: username)
$db_pass = 'temp'; //Database Password

$db_table_prefix = 'ticket_'; //database table prefix

//core settings
$site_title='aninogames.com - Helpdesk'; //site wide title (eg: Your Company - Helpdesk)
$rootpath_dir='/home/www/aninogames.com/helpdesk/'; //the rootpath directory, where eTicket is installed (obsolete?)

//additional config/settings
$settings['theme']='eticket'; //this is the name of the folder of the "theme" you are using
$settings['charset']='ISO-8859-1'; //Languages charset, this changes the theme META tag (optional)
$settings['presig']="\n\n--\n"; //the pre-signature, the string that appears before each signature is attached
$settings['short_date_format'] = 'd/m/Y'; //Set the date format that is used to display on ticket lookup

//Configure the default answer mail response, in most cases you will not need to edit this.
$settings['answer_subj'] = "[#%ticket] %subject";
$settings['answer_msg'] = "%answer";
//Note: this works in the same way as the mail responses, so you can use the same vars: %ticket, %subject, %name, %email, %url, %answer

//NOTICE: the above $settings get merged into $config in init.php

//Predefined answer responses - add them below, this avoids using the database
$answers['Thanks']="Dear Sir/Madam,\n Thanks for your email.\n";
$answers['Sponsorship']="Hi there,\n\nWe are not offering sponsorship right now, please try again at a later date.\n";
$answers['Festive']="Hi there,\n\nWe apologise for the delay over the festive period.\n\nService has now been restored to normal, and we hope to complete any over-due issues asap.\n\nThanks for understanding.\n";
$answers['MoreDetails']="Thanks for your email,\n\nSo we can take this further, please can you provide us with further details such as your order id, username, domain name, and any other appropriate details.\n\nThanks.";
//Note: to disable predefined answers, just remove all of the "$answers" variables above.

?>
 remove all of the "$answers" variables above.

?>